FAQ

Welcome, toy explorers! This is the home of dream toys, we provide a wide variety of toys, aiming to make every child find their own happiness.

What age range are your toys for?
Our website offers toys for a wide range of ages. Each toy is clearly marked with an age label, please check the product description for details.
Are the products guaranteed?
Yes, all our toys meet international safety standards and are guaranteed. If you find any quality issues, please contact us within 30 days of purchase for a return or exchange.
How can I track my order?
Once your order is shipped, we will send you an email with a tracking number. You can use this number to track it on the logistics company’s website.
Do you ship internationally?
Currently we ship internationally.
Can I return or exchange my product?
We offer a 30-day return and exchange policy. If you are not satisfied with the toy you purchased, you can request a return or exchange within 30 days. Please ensure that the product is unused and in its original packaging.
What payment methods do you accept?
We accept multiple payment methods.
How can I contact customer service?
You can send an email through the “Contact Us” page on the website, or call our customer service phone number. Our customer service team will answer you as soon as possible during business hours.
How to ensure the safety of toys?
All our toys have undergone rigorous safety testing and meet the standards of the US Consumer Product Safety Commission (CPSC). You can view detailed safety certification information on the product page.
What if I encounter technical problems during the shopping process?
If you encounter any technical problems during the shopping process, please contact our customer service team immediately and we will assist you in resolving the problem as soon as possible.

FAQ

Welcome, toy explorers! This is the home of dream toys, we provide a wide variety of toys, aiming to make every child find their own happiness.

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